Privacy Policy

1. About this privacy notice

This Privacy Notice applies to any individual visiting or accessing pages on IVANO’s website (the “Site”), including when filling an online order, asking for an estimate or when subscribing to our newsletter. It also applies to some of your interactions with us on our social media pages.

We are required to have access to your Personal Information (as defined below) to provide you with some of our services. Our employees manage this information with all the necessary discretion and rigour, and in compliance with the legal and regulatory requirements in force.

2. What is personal information?

At IVANO, “Personal Information” means any information about an identifiable individual, which includes information that can be used on its own or with other information to identify an individual. In general, Personal Information does not include business contact information, such as your name, title, or business contact information. This definition is aligned with applicable privacy laws.

3. Consent

As a rule, IVANO will obtain the necessary Personal Information directly from you with your consent. By browsing and interacting through our Site you consent to the Collection and Processing of your Personal Information in accordance with this Privacy Notice.Rarely or in particular cases, we may decide to follow an exception provided by law instead. For example, IVANO may proceed without your consent and share your Personal Information with regulatory bodies with whom it must cooperate and who govern its activities.

With your consent or as permitted by law, we may also gather information that is generated by your mobile and/or computer devices (e.g., mobile advertising identifiers, location information and IP address) or collect your personal information for market research or database purposes. For more information, please refer to the Section “How do we provide online advertising?”. In most cases, your consent for such use may be withdrawn at any time without affecting the provision of our services.

a. You can withdraw your consent

Depending on the applicable laws, you have the right to withdraw your consent to the collection or to the use of your Personal Information by contacting our Privacy Officer. You should be aware, however, that this may prevent us from providing or continuing to provide you with some of our services.

Please note, however, that IVANO may aggregate and anonymize Personal Information that you have provided to create statistical data which IVANO may use to improve its services, examine trends and interests, or share with its third-party partners including research centers. Such statistical data does not include any Personal Information. You may contact IVANO as set forth in the Section “How to contact us?” to address any issue thereof.

4. What personal information do we collect?

4. WHAT PERSONAL INFORMATION DO WE COLLECT?

During the course of our business and service delivery, meaning when you visit our Site or when you interact with us, depending on your activity, Personal Information collected may include:

Category Examples

• Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, telephone number.
• Commercial Information: Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other similar network activity: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
• Geolocation: data Physical location (GPS coordinates).
• Professional or employment-related information: Current or past job history.
• Inferences drawn from other personal information: Profile reflecting a person’s preferences, characteristics, predispositions, behavior, attitudes.
• Financial information: A bank account number, credit card number, debit card number, or any other financial information.
• Social Network: Friends or social connections, associations.

5. Why do we collect you personal information?

For specific and limited Purposes

IVANO generally collects your Personal Information to:

• Fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• Create, maintain, customize, and secure your account with us.
• Process your requests, purchases, transactions, and payments and prevent transactional fraud.
• Personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
• Facilitate the use of our Site and Platform, ensure their relevance and track usage.
• Help maintain the safety, security, quality, and integrity of our website, products and services, databases and other technology assets, and business, including to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity, and to debug to identify and repair errors that impair existing intended functionality.
• Provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
• Carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collections.
• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by our company about our website users is among the assets transferred
• Any other purpose to which you will have consented. (Collectively, the “Purposes”).

If we ever need to use your Personal Information for a new purpose, we will provide you with information on that purpose prior to Processing.

6. Who do we share your personal information with?

IVANO does not rent or sell any of your Personal Information to third parties and will not share it with third parties without your consent unless it is necessary to do so by law or for the Purposes as set forth below.

For more clarity, here are some examples of situations where it is necessary for us to share such information:

a. With our employees

In the course of their work, our employees may need to access your Personal Information, for example, when you contact us or request support. Their access is limited to what is necessary to perform their duties.

b. With strategic partners

IVANO may share your Personal Information with its partners, such as business affiliates if such disclosure is required for the Purposes. IVANO may also share your Personal Information with others to help us provide our services (maintenance, analysis, legal requirement, fraud detection and development). IVANO implements reasonable contractual and technical protections, such as Privacy Impact Assessments, in order for such third parties to keep all Personal Information they Process strictly confidential. Please note that these third parties may be located elsewhere than your location in which case, appropriate measures are taken by IVANO as set forth below in the Section “Where is your Personal Information stored and transferred?”

c. When required by applicable laws

IVANO may also share your Personal Information if required by law or in belief of good faith that such action is necessary to: (i) conform with the law; (ii) comply with the order of a judicial authority; (iii) comply with a legal process served on IVANO; (iv) protect and defend the rights or property of IVANO; (v) enforce or verify your compliance with any part of the agreements that you have entered into with IVANO, if any; (vi) prevent fraud or other illegal activity perpetrated through our Site and Platforms; or (vii) in case of emergency to protect the personal safety of users of our services or the public at large.

d. During business transfer

We may share your Personal Information when our operations require it (in the event of a merger, acquisition, bankruptcy, or sale of assets, for example). As part of this kind of event, we may share some or all of your Personal Information to the relevant third-party (or its advisors) as part of a due diligence process.

e. For other purposes with your consent

Where you have expressly consented, your Personal Information may be shared with other third parties. For example, if you provide us with a review or comment, you authorize us to publish it on all of our Platforms and thus, share that information. You also authorize us to aggregate it with other reviews. There may also be specific instances where additional terms apply and, through these, we make clear that specific third parties Process your Personal Information.

7. Links to other sites

We may establish links to third party sites or services that we do not control. If you click on one of these links, you will be directed to sites that are beyond our sphere of influence. Please read the privacy policies of these third-party websites, applications or platforms that may collect Personal Information We are not responsible for these third-party sites, their content or access to them.

This Privacy Notice applies solely to Personal Information processed by IVANO or on its behalf.

8. How do we use cookies?

A cookie is a small text file that is stored on your computer, mobile device, tablet or other device when using your web browser. Other tracking technologies, such as web beacons and tracking pixels may be used for similar purposes. For reference, web beacons and pixels are tiny images that we can place in our web pages, Platform or emails. They can be used, for example, to anonymously track the number of times a particular page has been visited by a user. As the name implies, web beacons are invisible and any part of our Platform, including advertisements displayed on our Platforms, may contain web beacons. Unlike cookies, web beacons are not placed on your computer. In this Privacy Notice, all of these tracking technologies are collectively referred to as “Cookie(s)”. Any Personal Information collected with Cookies by IVANO or on its behalf are treated with the same level of confidentiality as any other Personal Information held by IVANO.

a. Essential Cookies

These cookies are necessary for the Site to function and cannot be switched off in our systems without impacting how the Site functions. Strictly necessary Cookies must be present for the Site to provide basic functions and could include signing into our Platforms, maintaining your session and prevent security threats. However, if you so choose, you can block or delete them by changing your browser settings and force blocking all cookies on the Site.

b. Non-essential Cookies

Non-essential Cookies provide some non-essential functionalities on our Site, for functional, analytic or advertising purposes. IVANO will ask for your consent before using any non-essential Cookies.

• Functional Cookies. We use these Cookies to help with non-essential functionalities on our Site, like embedding content like videos or sharing content of the Site on social media platforms.
• Advertising Cookies. Our Site and social media displays advertisement. These Cookies help us track the efficiency of our ad campaigns and help us personalize our advertisement so that they are meaningful to you.
• Analytic Cookies. These Cookies store information such as the number of visitors on our Site or which page they have visited. This helps us understand and analyze the performance of our Site and where it might need improvement

c. How to Manage Cookies

Cookies can be managed and/or disabled through your browser’s Cookie settings and mobile device’s advertising settings.

However, if you refuse Cookies, you may not be able to use all the features of the Site or the Platforms, and you will still be served with advertising, but such advertising will no longer be as tailored to you. If you want more information about how to manage and/or disable non-essential Cookies, please visit http://www.allaboutcookies.org/manage-cookies/, and http://optout.aboutads.info/?c=2&lang=EN.

9. How do we provide online advertising?

a. With the use of Cookies or with mobile advertising identifiers

IVANO and its third-party partners may collect your Personal Information to provide advertisements about goods and services and may work with online advertising companies to introduce you to relevant and useful advertisements. Such Personal Information is collected as set forth above in the Section “How do we use Cookies? ” or directly from you when completing a request on our Site or Platforms.

Depending on the preferences that you have expressed in your mobile devices, IVANO and its advertising partners may also use your mobile advertising identifier to target and measure the effectiveness of their advertising campaigns. In iOS, this identifier is called “IDFA” (ID for Advertising); in Android (Google Play), this identifier is called “AAID” (Android Advertising ID). You can access and reset your mobile advertising identifier or limit its use through the settings on your mobile devices’ operating system.

In no event will we permit advertising directed at children where we have actual knowledge that the user is under the age of 13. To learn more about our advertising practices, please contact use as set forth in the Section “How to contact us?”.

b. Do Not Track

Web browsers can transmit Do Not Track (“DNT”) signals that indicate that a user does not wish to have their activity tracked over time and across websites. Currently, no universally accepted standard exists for how to interpret such signals, although work to create consensus is ongoing. Accordingly, we do not respond to such DNT signals.

10. How long will we keep your personal information?

IVANO will retain your Personal Information only for as long as necessary to fulfill the Purposes for which it was collected, in accordance with our internal retention policies, as required for IVANO’s legitimate interests, or to comply with applicable legal, tax or regulatory requirements. After such time, any Personal Information held by IVANO will be destroyed, deleted, or made anonymous.

Strict procedures for the retention of your Personal Information are followed and we will dispose of Personal Information that is no longer required by IVANO for the identified Purposes. If you would like more information on this topic, we invite you to contact us as set forth in the Section “How to contact us?”.

11. Children's privacy

Our Site, or Platforms, is intended for persons 14 years of age or older. We do not knowingly process Personal Information of minors. If you believe that we have collected Personal Information directly from minors, or if you are a parent or legal guardian and believe that your minor child has provided us with Personal Information, you may contact us as described in the Section “How to contact us ?”.

12. How do we protect your personal information?

IVANO applies strict and necessary security measures to protect your Personal Information. The standard security measures we use will depend on the type of information collected. However, IVANO uses physical, electronic, and procedural safeguards that comply with applicable regulations to protect your Personal Information. Such appropriate physical, technical and/or administrative safeguards and security measures have been implemented and are maintained to prevent:

• Any accidental or unlawful destruction;
• Any accidental loss;
• Any unauthorized disclosure;
• Unauthorized modification;
• Unauthorized access;
• Unlawful processing.

Our employees are aware of the importance of maintaining the confidentiality of Personal Information, they are careful to prevent unauthorized parties from gaining access to any Personal Information., We make sure that we restrict access to our offices and computer equipment and require our agents and suppliers of goods and services with access to Personal Information to sign confidentiality agreements and implement security measures deemed equivalent to our own standards.

It should be noted, however, that no method of transmission over the Internet, nor any means of electronic storage, is completely secure. Thus, we encourage you to be cautious when using the Internet. This includes not sharing your passwords. If you believe that your Personal Information has been compromised, please contact us as set forth in the Section “How to contact us?”.

13. Where is your personal information stored and transferred?

Your Personal Information may be held by IVANO in locations other than your province, territory, state, or country of residence, including in Canada (including in the provinces of Quebec), and the United States. IVANO may also subcontract processing to or share your Personal Information with third parties located elsewhere, including locations other than your province, territory, state, or country of residence. In such case, IVANO will ensure that your Personal Information is transferred to countries that have received an adequacy decision from the competent authority, or that your Personal Information is adequately protected by appropriate technical, organizational, contractual, or other lawful means. If you would like to obtain more information on these security measures, please contact IVANO as set forth in the Section “How to contact us?”.

14. What are your rights?

Depending on applicable laws, you have the right to obtain access to, rectify or erase of your Personal Information from our databases, the right to withdraw your consent (if any), the right to be informed of a decision based exclusively on an automated processing automated decision, the right not to be discriminated against, or the right to data portability by, namely, receiving a copy of all Personal Information that IVANO has about you in a structured, commonly used and machine-readable format.

To exercise any of these rights, please submit your request by writing to the Privacy Officer as set forth in the Section “How to contact us?”. Depending on the right being exercised, we will inform you of the procedure to follow, the processing time (delay of response), and the information needed.

15. Personal information management program

In order to protect your Personal Information, we have put in place policies, practices and procedures relating to the management of the Personal Information we hold.

These internal policies and procedures govern the collection, use, disclosure, retention and destruction of Personal Information, as well as complaint handling, information security and data governance. These policies and practices also provide the framework for the implementation of Privacy Impact Assessments, as well as the prevention of and response to potential privacy incidents. All of these policies and practices have been approved by our Data Protection Officer.

The collection of your Personal Information through our application complies with the requirements of this program.

16. Privacy officer

IVANO’s senior management has delegated the management of the privacy program to the Privacy Officer. The Privacy Officer is responsible for the internal management and oversight of IVANO’s privacy program.
The Privacy Officer is responsible for approving and implementing privacy policies and procedures, ensuring that they are functioning properly, and reporting to IVANO’s senior management on the effectiveness of the program.
It is also the responsibility of the Privacy Officer to provide you with the necessary support in the event of a question, complaint or request relating to the protection of personal information.

17. How to contact us?

You may contact our Privacy Officer about our privacy practices or if you need assistance with exercising or understanding your privacy choices.

If you want to complain about the exercise of your rights under this Privacy Notice, your file will be handled by our Privacy Officer, who will inform you of the procedures to follow. Each complaint will be investigated. If the complaint is justified, the specific situation will be corrected, and you will be informed.
IVANO is committed to responding promptly and accurately to all your questions and concerns.

For inquiries, please contact us at info@ivanobioscience.com, or you may write to:

IVANO Inc.
Attn: IVANO Privacy Officer
23-737 avenue du chateau, Quebec, QC, G1X 3P4, CANADA

18. Changes to this privacy notice

IVANO frequently revises this Privacy Notice to keep it up to date with applicable legislation and its operations. If material changes are made to the Privacy Notice, then update notices (such as online notices or emails) may be used to alert you of such changes. Otherwise, the posting of the revised Privacy Notice on the Site shall be considered sufficient notice to you. Please carefully look at the date of the last review of the Privacy Notice at the top of this page.

By continuing to use the Site or our Platforms or by submitting Personal Information to us, you are consenting to any changes to our Privacy Notice.